RETURN POLICY

If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days starting from the day you receive the order. We will offer you a refund which will exclude postage costs.

Please allow up to 14 days for this to be processed from the day you return the products. 

Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us. Please note some items are exempt from this policy such as sale items.

RETURNS ADDRESS

Returns can only be carried out if you return your order to Customer Services at the below returns address.

155 Common Lane, Birmingham, B26 3DL United Kingdom

If you have any issues with returning your items please email returns@rewayat.co.uk quoting your order number, name, items you wish to return and reason for return. 

RETURN DELIVERY CHARGES

Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

FAULTY OR INCORRECT ITEMS

All our items are inspected before dispatch, however, should you receive a faulty or incorrect item please contact us and await a response before sending the item(s) back to us at the returns address in an unworn condition in its original packaging within 6 months of receipt. 

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges. Please allow up to 14 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.